FAQs
Please click on the links below to view the FAQ answers.
(Have a question you’d like answered here? Drop me an email at moringaexperience@earthlink.net and I'll update the list as the questions come in!)
PRODUCTION
What process do you use to make your soaps?
There are three methods of making soap. Melt and pour (MP), hot process (HP) and cold process (CP). MP is safe and easy for beginners as you basically buy a lump of already-made soap, melt it and then add whatever colors and perfumes you like to it. It lends itself to artistic creativity and, unlike the HP and CP methods, no handling of lye is entailed.
HP and CP are similar but in HP both the lye water and oils are heated while in CP they’re mixed at room temperature. CP is claimed to produce a soap which is softer on the skin.
We use the CP method.
HP and CP are similar but in HP both the lye water and oils are heated while in CP they’re mixed at room temperature. CP is claimed to produce a soap which is softer on the skin.
We use the CP method.
You say “no chemicals” but isn’t lye a chemical?
Soap can’t be made without lye, but when the lye/water mix is added to the oils, a process called saponification takes place when the lye and oil molecules combine and chemically change into soap and glycerin. There is no lye in the finished bars of soap.
My soap didn’t last as long as the commercial soaps I usually use!
My soaps are all-natural and contain none of the chemical preservatives used in commercial soaps. They need to be properly drained between uses and will last a LONG time if you use a good soap drainer!
How does the moringa get into the products?
I grow my own moringa trees and infuse olive oil with the leaves. It’s a long and messy process but that’s what I do!
Does the salve help to clear acne?
According to several users who swear by it, absolutely! A thin layer at night followed by a thin layer in the morning after bathing apparently clears it up incredibly fast.
Can I use the body butters on my face?
Yes. It’s all-natural and can be used all over the body.
Can I use the salve on my baby?
Yes, absolutely. It’s great for soothing and healing diaper rash and any sort of skin eruptions including burns, bites, cuts and scratches. Moringa has been recognized for centuries as a natural, highly effective and very fast healing agent.
MAILING
Is shipping free?
There is no shipping charge if your order is $45 or more. A flat rate of $15 will be added to orders of $44 or less.
Do you accept returns?
Yes, if requested within 30 days of original order. Please see our Returns page for additional information.
How fast do you mail out orders?
All orders are sent out via USPS Priority Mail within a few days of ordering. As soon as a tracking number is given I email you with the number so you can go to the USPS tracking site to follow its journey to you.